Shipping policy
Here's exactly how long your order takes, what it costs and what happens if something goes wrong. No fine print.
FREE, INSURED SHIPPING
Shipping is free on every order, to every destination we ship to, with no minimum spend. The price you see on the product page is the final price you pay.
Every order is insured and comes with a tracking number.
WHERE WE SHIP
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, France, Germany and Spain.
DELIVERY TIMES
We ship directly from our manufacturer's warehouse. This lets us offer you a much lower price than a store that holds its own stock. In exchange, delivery takes longer, and we'd rather tell you clearly before you buy.
| Order preparation and verification | 1–3 business days |
| Delivery to your door | 7–12 business days |
| Estimated total | 8–15 business days |
That's roughly 2 to 3 weeks from the day you place your order.
Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday start being prepared on the next business day.
Example: an order placed on Thursday, November 5 would arrive approximately between November 17 and November 26.
ORDER TRACKING
As soon as your order leaves the warehouse, we email you the tracking number and a link to follow it.
Please note that tracking can take 3 to 7 days to show any movement once it's created, and it may not update for several days while the parcel is in international transit. This is normal and doesn't mean your parcel is lost.
If you haven't received anything 20 business days after placing your order, email us at toastypupinfo@gmail.com and we'll sort it out.
TAXES AND IMPORT CHARGES
You won't have to pay anything when your parcel arrives. Any taxes and import charges are included in the price you pay in our store.
If a carrier or customs office ever asks you to pay any amount on delivery, email us at toastypupinfo@gmail.com with the receipt: we'll cover it and refund you in full.
DELIVERY ADDRESS
Please check your address carefully before confirming your order. An incomplete or incorrect address is the most common cause of delays and of parcels being returned to the sender.
If you need to correct it, email us at toastypupinfo@gmail.com as soon as possible: we can update it as long as your order hasn't left the warehouse.
If a parcel is returned because of an incorrect address you provided, or because of repeated failed delivery attempts, we'll have to charge you the cost of sending it again.
LOST, DAMAGED OR UNDELIVERED PARCELS
We carry the risk of loss or damage until the parcel is in your hands.
If your parcel is lost, we'll send you a new one free of charge or give you a full refund, whichever you prefer.
If it arrives damaged, email a photo to toastypupinfo@gmail.com as soon as possible after receiving it, and we'll replace it free of charge.
If it doesn't arrive within the stated delivery time, you can ask us to deliver it within a reasonable additional period. If we still don't deliver within that period, you're entitled to cancel the order and get a full refund.
In none of these cases do you have to send anything back or pay any costs.
ORDERS WITH SEVERAL ITEMS
If you buy more than one item, they all travel in the same shipment and arrive together. Delivery time is the same and shipping is still free.
CANCELLING BEFORE SHIPPING
If you change your mind before your order leaves the warehouse, email us at toastypupinfo@gmail.com and we'll cancel it with a full refund, no questions asked.
Once it has shipped, our Returns & Refunds Policy applies, including your legal right of withdrawal and our 90-day money-back guarantee.
QUESTIONS?
Email us at toastypupinfo@gmail.com. We reply within 48 business hours.
Toastypup · www.toastypup.shop · toastypupinfo@gmail.com