Refund policy

At Toastypup we want you and your dog to love your purchase. Here's clearly what you can do if you want to return a product.

1. TOASTYPUP 90-DAY MONEY-BACK GUARANTEE

You have 90 days from the day you receive your order to try the suit and ask for a refund if you're not happy with it, for any reason.

Conditions

To process your return:

• The suit must be clean, in good condition and complete, ideally in its original packaging. You can take it out and try it on your dog: that's what the guarantee is for.
• Return shipping costs are paid by you, unless the product is defective, damaged or not what you ordered (see section 3).

Once we've received and checked the product, we refund 100% of the price you paid for it. If the product is returned dirty, damaged by misuse or incomplete, the refund may be reduced or refused, and we'll always explain why before applying it.

How to request it

Email us at toastypupinfo@gmail.com with your order number. We'll confirm your request and send you the return instructions and address.

Refund

We refund you using the same payment method you used for your purchase, within 14 days of receiving the product.

2. YOUR LEGAL RIGHT OF WITHDRAWAL

Regardless of the guarantee above, if you buy from the European Union or the United Kingdom, the law gives you 14 days from receipt to cancel your purchase without giving any reason.

During that period you can unpack the product and check its nature, characteristics and how it works, just as you would in a physical store. You're only responsible for any loss of value caused by handling beyond what's needed for that check, and in that case we'd tell you the reason and the amount before applying any deduction.

The direct costs of returning the product are paid by you. We refund you within 14 days of you telling us you want to cancel, and we may wait until we receive the product or proof that you've sent it.

To exercise this right, just email us at toastypupinfo@gmail.com. You can use the form at the end of this page, but you don't have to.

If you live in the United States, Canada, Australia or New Zealand, you also keep every right your local consumer law gives you. Our 90-day guarantee is in addition to those rights and never replaces them.

For customers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For customers in New Zealand: nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

3. DEFECTIVE, DAMAGED OR WRONG PRODUCT

Please check your order as soon as you receive it. If the product arrives defective, damaged in transit or isn't what you ordered, email us at toastypupinfo@gmail.com with your order number and a photo or video of the problem.

In these cases:

• You can choose between a replacement or a full refund.
• We cover all the costs.

We're responsible for the product until it's in your hands.

4. LEGAL GUARANTEE OF CONFORMITY

All our products come with the legal guarantee provided by the law of your country of residence.

If you buy from the European Union, this guarantee lasts at least 2 years from delivery (3 years in Spain). If you buy from the United Kingdom, your rights under the Consumer Rights Act 2015 apply.

During that period you're entitled to have the product repaired or replaced and, where that isn't possible or would be disproportionate, to a price reduction or to cancel the contract.

To make a claim, email us at toastypupinfo@gmail.com with your order number and a description of the problem.

5. CANCELLATIONS

If you want to cancel your order and it hasn't left our warehouse yet, email us at toastypupinfo@gmail.com and we'll cancel it with a full refund.

Once your order is with the carrier, it can't be stopped. In that case you can refuse the parcel on delivery, or receive it and request a return under this policy.

6. EXCHANGES

Need a different size or colour? Email us at toastypupinfo@gmail.com and we'll help you. The quickest way is usually to return the suit you have and place a new order for the one you need.

7. CUSTOMER SERVICE AND COMPLAINTS

You can contact us at toastypupinfo@gmail.com. We reply within 48 business hours.

ANNEX — MODEL WITHDRAWAL FORM

(Only fill in and send this form if you want to withdraw from the contract. Using it is optional.)

To: Toastypup, email: toastypupinfo@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Product: ________________________________

Order number: _________________________

Ordered on: ________ Received on: ________

Name of consumer: _____________________

Address of consumer: ___________________

Signature of consumer (only if this form is sent on paper): ____________

Date: ________

Toastypup · www.toastypup.shop · toastypupinfo@gmail.com